Photography cancellations and refunds

We understand that plans can change.

Your photography session date is secured once both your signed photography contract and 20% booking deposit have been received.

You may cancel your photography session at any time by notifying Katie Kaars in writing.

If you cancel or do not attend your session, your 20% booking deposit is non-refundable, subject to Australian Consumer Law. Any amount already paid towards the remaining 80% of the session fee will be refunded. No additional cancellation or no-show fee applies.

If Katie needs to cancel your photography session and a mutually agreeable alternative date cannot be arranged, your deposit and any photography fees already paid will be refunded.

Rescheduling

If you wish to change your session date, please contact Katie in writing as soon as possible.

Rescheduling is considered case by case, at Katie's discretion, acting reasonably and subject to availability. Your original booking remains in place until any replacement date and treatment of payments have been confirmed in writing.

Styled Portrait Session payment arrangements

Styled Portrait Sessions may be paid in full or through an event-specific payment plan recorded in the booking details.

The signed photography contract and the payment due at booking secure the session.

For cancellations or no-shows, 20% of the total photography fee is treated as the booking deposit. This amount forms part of, and is not additional to, the agreed total fee. Any amount paid towards the remaining 80% is refunded, subject to Australian Consumer Law.

Pix Fix cancellations and refunds

Pix Fix is a $99 personalised digital photo review. It does not require a live call or photography session.

For future Pix Fix purchases, voluntary change-of-mind refunds are not offered, including before work on the personalised review begins.

This does not affect your rights or remedies under Australian Consumer Law or any refund promises applicable to existing purchases.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian Consumer Law.

This policy does not remove any rights or obligations relating to previous purchases of goods or gift vouchers.

For booking, cancellation or refund enquiries, please contact katie@katiekaars.com.

For more information, please refer to our Terms & Conditions.

Last updated: 22 October 2026